My Order is late

What is the lead time to receive products?

An estimated delivery date is provided for each of your orders. It is displayed on the product pages and in your cart. This is based on the shipping times declared by the brand, the shipping method, and your location.

This date allows you to estimate the receipt of your orders in order to better plan your purchases and restocking. It does not constitute a commitment on the part of Ankorstore and does not entitle you to compensation if it is not respected.

However, if you notice an abnormally long delay on one of your orders, you can contact our customer service directly in your personal space via the "Orders" tab.

Step 1: Log in to your Retailer Ankorstore account.

Step 2: Navigate to your "Orders" tab

Step 3: Select the specific order to report.

Step 4: You will be able to report a problem by clicking on the mention "I’d like to report a problem" and choose the type of issue you are facing. 

Step 5: Complete the form, providing detailed information.

For information, the following elements may delay the delivery date of your order:

• If you place your first order on the platform without having validated your account beforehand

• If you pay by bank transfer - the processing of the transfer by banks can take several days

• The responsiveness of the brand to confirm, prepare and ship your order