Price match policy - we'll credit the difference to your wallet if you find a better price elsewhere

Last updated: July 21, 2026

At Ankorstore, we are committed to delivering unparalleled value to our customers. If you identify the same product(s) at a more competitive price on another B2B sales channel within 30 days of placing an order with us, please follow the process below to raise a Price Match Policy claim. 

The price match policy commitment applies to all products available on Ankorstore, except for prices subject to promotions, discounts, and special offers offered by other B2B distribution channels for the same products. Offers must only concern the same geographical region, like the same delivery country and same currency. (See the applicable conditions below for more details.)

  1. To initiate a Price Match request, click here to access our contact form :

  2. In the field “What can we help you with” - select “Order Management” and then “I would like to request a refund under the Price Match Policy”

  3. Provide the order ID

  4. In the description field, please provide product name, brand name, quantity ordered, price gap per product 

  5. Attach the proof of the price gap - one per product affected (see below, documents accepted)

After reviewing your request, our team will come back to you within 2 working days. If the request is validated, we will credit your wallet for the price difference - you will be able to use this credit on your next Ankorstore order. No refund will be issued under any circumstances.

What documents should I attach to prove the price gap?

Learn more

In order to validate your request, we need a concrete evidence that you found a cheaper product  on another B2B sales channel:

  • Brand B2B Catalogue

  • Screenshot of the product on another platform (with clear mention of the product name, quantity ordered, price and platform name) + the link towards the website

  • Any other relevant source from a public source 

If you do not provide evidence with your request, or if this information is not verifiable, your request will be rejected.

Is there a maximum limit to the amount of credit I can receive?

The price match policy commitment is limited to a maximum amount of €300 per order. If the total price difference exceeds €300, the amount of credit granted will be capped at this limit.

When will I hear back from Ankorstore?

Ankorstore's dedicated team will evaluate the claim within 2 working days. Following this assessment, the customer will receive a response indicating whether the claim has been approved or denied.

Applicable conditions for the price match policy

Learn more

The price match policy applies to all products sold on Ankorstore. However, prices resulting from promotions, discounts (including volume-based discounts), loyalty programs, or other special offers by other B2B channels are excluded. The comparison must be based on the same geographical region (currency, shipping options, and product availability) to account for price variations depending on location or market conditions.

The Price Match Policy is valid for catalogue price on identical items, including brand, model, and specifications. The alternative offer must be publicly available and verifiable within 30 days following your order on Ankorstore. Ankorstore reserves the right to reject claims that do not meet the specified criteria or if the alternative offer is deemed unreliable.

Ankorstore reserves the right to modify or terminate the Price Match Policy offer or its terms and conditions at any time, with or without prior notice.