Promo Code Assistance
Last updated: July 21, 2026
Ankorstore Wallet fonctionning
Your Wallet works as an internal bank account with credit to spend only on the Ankorstore marketplace. You can spend any portion of your Ankorstore credit on an order, as long as it doesn’t exceed the total amount eligible credit (displayed during the checkout).
You’ll always have to pay a minimum of £1.01 for an order, regardless of how much credit you have in your Wallet. When you go to the checkout page, we’ll show you the total amount of credit available in your Wallet and how much of it can be used on the order. If you enter a credit amount superior to the eligible credit on the order, we’ll apply the order’s maximum eligible amount instead.
Can I use only part of the credits in my Wallet?
If you don’t use all of your credits on an order, the remaining credits will be kept in your Wallet and you’ll be able to spend it on future orders.
At what stage of the order can I use the credits in my Wallet?
Like promo codes, your Wallet can be used at the checkout stage. You can choose the amount of credit you’d like to spend on an order, in order to manage your treasury in the way you want.
What is the scope of the credits in my Wallet?
The Ankorstore credits you earn for referring a brand can be spent on any brand available on Ankorstore.
Other credits earned are mostly valid on all brands available on Ankorstore, but may sometimes be limited to a single brand. If so, you will not be able to use all of your credit unless the brand is in your cart.
Do the credits in my Wallet have an expiration date?
You can track the validity of each credit in your Wallet page, in the right column. It can be from a day to 1 year.
Where can I see the details of my Wallet?
If you go to the Wallet page of your account, you’ll be able to see details of the credits you’ve earned and spent, and the ones that have expired.
Are the credits in my Wallet cumulative with vouchers and discounts?
Yes! Credit is cumulative with promo codes and discounts. Discounts are applied first, then promo codes can be added at the checkout stage, followed by the credit.
I got a credit from the Customer Service to compensate an order issue, why are you not compensating the amount of the VAT?
When we issue a credit as compensation, it does not cover the VAT amount because, as a business, you will already be able to claim back or deduct this VAT when you file your tax return.
Getting a discount from a brand
Brands can set up a personalised discount for you on Ankorstore, so you can enjoy the same perks as purchasing from them directly, whilst benefiting from our unique buying conditions.
Discounts apply to the brand’s entire catalogue and can be personalised per retailer
You will need an Ankorstore account to be eligible to use a brand discount
Brand discounts are fully financed by brands and can be removed by brands at any time
Once the brand has set your discount, it will automatically be applied to your entire order at checkout.