Tracking your order Journey

Let us guide you through the different stages of your order:

Pending validation: We're taking a quick look at your order to ensure everything is in order. This usually takes 24-48 hours. Sometimes we might need a few extra details – if so, keep an eye on your inbox (including spam) for an email from ankorstore-verification@ankorstore.com

Awaiting Brand Approval: your order is now with the brand, waiting for their green light

Order Being Prepared: Good news! The brand has approved your order and is getting everything ready. They'll ship according to their timeline: 0-2 days, 3-5 days, 6-10 days, 11-20 days

💡 Keep in mind: Some orders might need a bit of extra time for financial checks

Order to Pay: If you've chosen to pay by bank transfer, we're waiting for your payment to come through

Order to Pay at a Later Date: No rush – this will be due according to your agreed payment schedule

Order Pending Receipt: Your order is out for delivery! You can track its journey through your retailer Account in the order details. You will be able to follow your parcels directly without having to go to the carrier website. 

You can track your order by going to your personal space, tab ‘Orders’.

If you do not see the tracking link, it is because the brand you ordered from has not provided it to us. Do not hesitate to contact the brand directly from your back-office ‘Messages’. 

If you don't receive an answer, you can reach out to our support team 📄 Contact form.

Other tracking statuses and their meaning:

• Waiting for pick-up: the shipment has been registered with the carrier, but has not been picked-up yet from the brand

• In transit: the shipment is on the way. No incidents have been reported. 

• Incident in transit: the carrier reported an incident in transit. We recommend you to go to their tracking website and learn more. 

• Delivered: the shipment has been delivered to its destination

• Returned: the shipment has been rejected and returned to sender (or on the way to be returned)

In a shipment with multiple parcels, different parcels could potentially have different tracking statuses. 

Cancellation Requested: We've received your cancellation request and we're checking if it's possible at this stage

Order Reception Refused: We see you've flagged an issue with your order. Our team is looking into it right away.

Order Completed: Everything's done! Your order has been delivered and the brand has received their payment

Order Cancelled: The order has been cancelled and any payments will make their way back to you

If the brand cannot view your order yet, don't worry! It might be going through our standard verification process with our Finance team or partners. This usually takes one business day, and in most cases, we won't need to contact you. However, if we do need anything, we'll reach out directly. Once everything's verified, your order will be visible to the brand.