Edit your account information

Last updated: July 24, 2026

This article explains how to handle requests from retailers who want to update their account information.

Some changes are self-service (retailers can do it themselves), while others require CX action via the Back Office.

What you can update yourself

Shop Name

You can update your shop name at any time.

How to update:

  1. Go to My Account > Account Settings

  2. Navigate to Account Information

  3. Update your shop name

  4. Save your changes

EORI Number

You can update your EORI number in your account settings.

How to update:

  1. Go to My Account > Account Settings

  2. Navigate to Business Information

  3. Update your EORI number

  4. Save your changes

Shipping address

You can update your shipping address yourself. If you're updating your shipping address before your first order, please contact our Customer Support team after making the change.

How to update:

  1. Go to My Account > Account Settings

  2. Navigate to Shipping Address

  3. Update your address

  4. Save your changes

⚠ Important: If this is your first order on Ankorstore, contact Customer Support after updating your address to ensure payment terms are maintained.

IBAN (Bank Account)

You can update your IBAN for deferred payment at any time.

For existing orders:
Your old IBAN will be automatically replaced when you add a new one.

For new orders:
You can update your IBAN directly at checkout.

How to update:

  1. Go to My Account > Account Settings

  2. Navigate to Payment Settings > Deferred Payment

  3. Add or update your IBAN

  4. Follow the secure validation steps

You'll be redirected to our secure payment partner to complete the process.

VAT Number

Changing your VAT number depends on your situation.

You can update your VAT number if:

  • You're adding a VAT number (e.g., after registering your business)

  • Your business status changed (e.g., Sole Trader to Limited Company)

  • You moved within the same country (same business activity)

You cannot update your VAT number if:

  • Your business activity changed

  • Your company was acquired

  • You changed country

In these cases, you'll need to create a new Ankorstore account.

How to update (if eligible):

  1. Contact our Customer Support team via the contact form

  2. Provide your retailer ID and new VAT number

  3. Our team will update your information and notify our payment partner

Note: VAT number changes are automatically synced with our payment partner, Aria.

What Requires Customer Support

To update your phone Number, Email Address, Store URL contact our Customer Support team using your customer portal 📄 Contact formwith your new number. We'll update it and confirm once complete.

Please include:

  • The information you'd like to update

  • Any supporting documents (for VAT or business changes)