Terms of use Retailers (Buyers)

Last updated: July 21, 2026

Welcome to the ANKORSTORE B2B platform, owned by ANKORSTORE SAS, a société par actions simplifiée subject to French law, registered before the Paris RCS under No. 852 870 658, and which registered office is at 101 rue de Sèvres, 75006 Paris, France. VAT No. FR 15852870658.

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The ANKORSTORE B2B platform is available at www.ankorstore.com, or at any other address that may be substituted for this one (the “Platform”).

These Terms of Use (“ToU”) define the terms and conditions governing access to and use of the Ankorstore Platform and its Services by Retailers seeking to purchase Products through the Platform, and supplement the Website ToU.

1. Definitions

Each capitalized term in these ToU shall have the meaning assigned to it in this section.

Account: means the Retailer’s personal account on the Platform, the access to which is protected by a username and password. Creating an Account is required to access all features and Services of the Platform.

Ankorstore: means Ankorstore, a French société par actions simplifiée, with its registered office at 101, rue de Sèvres, 75006 Paris, France, registered under number 852 870 658 with the Paris Trade and Companies Register.

Ankorstore+: means the subscription program available to eligible Retailers, allowing them to benefit from specific advantages, under the applicable conditions available in the Platform FAQs.

Ankorstore Offer: means any promotional offer set up and funded by Ankorstore, including but not limited to promotions, vouchers, gift cards and discounts of any kind, applicable to the Products and/or Services, under conditions freely defined by Ankorstore.

Brand: means any professional or legal entity holding an Account and a Store enabling it to offer Products for sale on the Platform.

Brand Discount: means any promotional offer set up and funded by the Brands, including but not limited to promotions, vouchers, gift cards and discounts of any kind, applicable to their Products for the benefit of one or more Retailers at the Brands’ discretion.

Confirmation of Receipt: means the validation of the conformity of the order and of the Products delivered, performed by the Retailer or, failing that, automatically by Ankorstore after a specified period. The Confirmation of Receipt triggers the Invoice of Order and renders payable the order amount and any other applicable fees.

Content: means any content provided by the Retailer. Without limitation, this may include any image, photograph, illustration, text, title, review, comment, or data of any kind.

Countries: means all countries from which the Platform is available and consequently the countries to which the Products can be shipped. This list is freely determined by Ankorstore and may be amended at any time.

Deferred Payment Fees: means the fees that may be charged by Ankorstore to an eligible Retailer who chooses to pay for their Order at a specified maturity date. These Fees correspond to a percentage of the VAT-inclusive amount of the Order payable by the Retailer and are, where applicable, reflected in the Fees Invoice.

FAQ: means all articles published in the Platform help center. The contents of the FAQ are fully enforceable against Retailers. In the event of any conflict between the FAQ and the ToU, the ToU shall prevail.

Fees Invoice: means the invoice issued by Ankorstore to the Retailer, setting out, where applicable, the Deferred Payment Fees charged, and any Offers or other advantages from which the Retailer benefits for the relevant order (such as Ankorstore+).

Flat Shipping Fees: means the flat-rate shipping fees (excl. VAT) charged to the Retailer for any order below the Free Shipping Threshold set by the Brands.

Free Shipping Threshold: means the minimum tax-exclusive amount (excl. VAT) of Products above which the Brands fully cover the shipping costs of the order.

Messaging: means the messaging system integrated into the Platform enabling Brands and the Retailer to communicate directly with each other concerning orders and Products.

Minimum Order Value: means the minimum tax-exclusive amount (excl. VAT) of Products required by the Brands for acceptance of both a first order and any restock order.

Order Invoice: means the invoice issued by Ankorstore in the name and on behalf of the Brands. This invoice is automatically generated by the Platform and sent to the Retailer summarizing the elements of the order. In the case of a multi-Brand order, the Platform issues as many Factures de Commande as there are Brands included in the order.

Party(ies): means individually or collectively Ankorstore and the Retailer.

Payment Partner: means Aria (SAS with registered office at 5, rue Pleyel, 93200 Saint-Denis, registered under number 839 836 608 with the Bobigny Trade and Companies Register) – acting in its own name or in the name and on behalf of a securitization vehicle – or any other company that provides a technological financing solution enabling an eligible Retailer to benefit from payment terms for their orders and enabling Brands to receive early payment for such orders.

Payment Service Provider (PSP): means the payment service provider within the meaning of Directive (EU) 2015/2366 on payment services (PSD2). Ankorstore uses the services of Stripe Payments Europe, Ltd., an authorized payment institution. The PSP is responsible for the technical and regulatory management of financial flows on the Platform, including securing transactions, protecting payment data in accordance with the PCI-DSS standard, and complying with anti-money laundering and counter-terrorist financing obligations.

Personal Data: means any personal data within the meaning of the General Data Protection Regulation known as the “GDPR” (EU Regulation No. 2016/679).

Platform: means the B2B online sales platform published and maintained by Ankorstore, available at: www.ankorstore.com.

Products: means any product admitted and offered for sale on the Platform by the Brands, including any item possibly offered by the Brands free of charge in addition to an order. The categories and types of Products approved on the Platform are exhaustively listed in the FAQ; this list is subject to updates at any time by Ankorstore.

Services: means all ancillary services offered by Ankorstore to the Retailer, including notably Ankorstore+. This list is non-exhaustive and may evolve. These services may be subject to eligibility conditions and are governed by specific conditions available in the Platform FAQs. Such specific conditions form an integral part of the ToU. In the event of any conflict between the ToU and the specific conditions, the latter shall prevail.

Store: means the dedicated space on the Platform for Brands, enabling them to present and sell their Products.

Subscription Invoice: means the invoice issued monthly by Ankorstore to the Retailer detailing the amounts charged for an Ankorstore+ subscription.

ToU: means these general terms. Unless expressly provided otherwise, every document referred to in the ToU forms an integral part hereof.

Website ToU: means the Website General Terms of Use for www.ankorstore.com as published on the website, which apply equally to any Brand, Retailer, and any site visitor.

1.1 Acceptance, Amendments and Term of the ToU

Any creation of an Account implies full and entire acceptance of the ToU. The Retailer acknowledges that by clicking, when creating their Account, on the button “I accept the Terms of Use,” they are bound by all provisions of the ToU.

The ToU prevails over any other document, in particular the Retailer’s general purchasing terms, whether or not such document has been brought to Ankorstore’s attention.

Ankorstore reserves the right to amend the ToU at any time, in particular to take into account changes to the Services or to comply with regulatory developments. Any material amendment will be communicated to the Retailer in advance. Unless otherwise stipulated, amendments to the ToU apply from the time the new version is published online on the Platform.

The ToU applicable to each order placed on the Platform are those accessible online at the time the Retailer places the order. The Retailer is reminded that it is their responsibility to regularly consult the ToU available on the Platform.

2. Creation of the Account

2.1. Retailer Eligibility

Ankorstore is free to define eligibility conditions applicable to Retailers (e.g., type of retail resale channel for the Products, geographic area, etc.). These conditions may change at any time. Consequently, Ankorstore reserves the right to unilaterally refuse access to the Platform to a Retailer.

2.2. Creation and Validation of the Account

To benefit from all Platform features and associated Services, the Retailer must have an Account. Creating an Account requires the Retailer to provide certain information and documents. The Retailer undertakes to provide Ankorstore with accurate, complete, truthful information and documents and to keep them continuously up to date. The Retailer must provide Ankorstore, upon first request, with any supporting documents that may be requested.

The information to be provided to create the Account includes in particular:

  • First and last name

  • Business address

  • Telephone

  • SIREN number

  • VAT number

  • EORI number

  • Store name and type

  • Restocking frequency

  • Opening date

  • Website

  • Types of Products sought

Ankorstore reserves the right at any time to carry out any verifications it deems necessary regarding the information provided. In the event of any inconsistency, the Account may be suspended and/or closed, without prejudice to any ongoing orders and without Ankorstore incurring any liability.

The Retailer undertakes to create only one Account, unless previously and expressly authorized by Ankorstore.

Usernames and passwords are strictly personal and confidential. Any login made using these credentials is deemed to originate from the Retailer, who remains responsible for all operations carried out on their Account. It is therefore the Retailer’s responsibility to ensure the strength and regular renewal of their login credentials, as well as the preservation of their confidentiality. In the event of fraudulent or unauthorized use of the Account, the Retailer undertakes to inform Ankorstore without delay.

3.Sales Conditions and Product Compliance

3.1. Product Compliance and Description

Product sale offers are drafted under the sole responsibility of the Brands, particularly as regards the description of the characteristics, qualities, and components of the Products. Also indicated, depending on the type of Products, are the storage conditions and temperatures, applicable use-by date (DLC) or best-before date (DDM), and minimum shelf life guaranteed upon delivery. The Brands warrant the compliance of the Products with applicable rules in all Countries where they are marketed. Any claim regarding Product compliance must therefore be addressed directly to the Brands.

However, in the event of observed non-compliance, Ankorstore may take any necessary measures (order cancellation, suspension or closure of the Brand’s Account). In such a case, Ankorstore will use best efforts to inform the Retailer in advance, except in emergencies.

Ankorstore acts solely as an intermediary and is neither the seller nor the reseller of the Products. The sale of Products takes place exclusively between the Retailer and the Brands. Ankorstore disclaims all liability regarding the quality, conformity, freshness, minimum durability, or resale suitability of the Products, including compliance with the cold chain. Ankorstore is also not responsible for any loss of quality of the Products that may result from late receipt, refusal of receipt, storage, or handling of the Products by the Retailer after their delivery.

In accordance with applicable regulations on the Products and their delivery methods, the sales price may not include applicable duties and taxes.

3.2. Products Subject to Specific Regulations

The Retailer is informed that Brands may market Products subject to specific regulations governing, for example, alcoholic beverages, articles in precious metals (i.e., composed of gold, silver or platinum), or the marketing, transport and possession of protected animal or plant species (CITES, excise, precious metals, etc.).

It is the responsibility of the Brands to comply with such regulations and to provide the Retailer with all required information and documents to ensure compliance with the relevant regulations. The Brands must also ensure proper delivery and lawful possession of the Products.

In its capacity as a professional, it is nevertheless the Retailer’s responsibility to ensure that they are not subject to certain specific obligations depending on the Products they intend to purchase, such as, without limitation, obtaining a particular status (e.g., to receive Products subject to excise duty under suspension), retaining movement documents, permits, authorizations or otherwise.

It is therefore the Retailer’s responsibility to keep informed of applicable provisions and to contact the Brands where appropriate.

3.3. Brands’ Sales Conditions

It is the responsibility of the Brands to inform the Retailer of their own sales conditions, including any essential information such as the terms, criteria, and any restrictions on the resale of the Products.

It is the Retailer’s responsibility to check any conditions that may apply as indicated by the Brand. Ankorstore is not required to intervene in this regard.

4. Orders

4.1. Terms: Minimums and Free Shipping Threshold

Each order is subject to the applicable Minimum Order Value defined by the Brands. This threshold varies depending on whether it is the Retailer’s first order with a Brand on the Platform or a restock.

Brands also determine their own Free Shipping Threshold threshold, below which the Retailer must pay the Flat Shipping Fees. The Free Shipping Threshold threshold may vary at the Brands’ discretion depending on the relevant geographic area. Subscription to an Ankorstore+ plan may modify the charging of Flat Shipping Fees, in accordance with the applicable conditions.

The Retailer is informed that depending on the type of Products, additional specific constraints and restrictions on delivery may be imposed (e.g., uncovered geographical areas, delivery days and time slots, etc.). These restrictions will in any case be reflected in the FAQ, which the Retailer is responsible for consulting regularly

4.2. Acceptance of Orders by the Brands

Brands may accept or refuse orders. The Retailer will be notified as soon as their order is accepted by a Brand. Until it has been accepted, the Retailer may cancel it. Brands are free to refuse orders without providing justification.

Brands may modify the Retailer’s order depending on the availability of their Products in stock. They may remove Products or adjust ordered quantities, but will never replace one reference with another. Additional Products and samples may be added free of charge. These changes will in any case be reflected in the Order Invoice issued in the name and on behalf of the relevant Brand. Under no circumstances may these changes increase the amount billed to the Retailer.

4.3. Fresh products

When the Retailer orders Products that must be stored at a certain temperature, or that have a limited shelf life (e.g., ultra-fresh, frozen, fresh products, etc.), the Retailer must ensure in advance that they have the capacity to receive, store, and preserve such Products in accordance with applicable hygiene and food safety regulations.

It is the Retailer's responsibility to consult the information available on this subject on the relevant Products page prior to placing any order.

From the time of delivery, the Retailer is solely responsible for compliance with the storage conditions, hygienic storage, and handling of the Products.

4.4. Withdrawal, recall, or health alert

In the event that Ankorstore is informed that Products are subject to a withdrawal, recall, or other measure, Ankorstore will make its best efforts to notify the Retailer as soon as possible, and if necessary, suspend any orders in progress.

Likewise, the Retailer who has ordered Products subject to such a measure undertakes to cooperate fully with Ankorstore and/or the Brand concerned. In particular, the Retailer commits to immediately cease the commercialization of the Products concerned and to apply all instructions communicated to them.

5.Offers, Discounts and Commercial Events

5.1. Offers Set Up by Ankorstore

Ankorstore may offer the Retailer any Ankorstore Offer at any time, under conditions it freely defines. Such Ankorstore Offers may be made available to all Retailers or be subject to eligibility conditions and be valid for a limited period (e.g., commercial events). Ankorstore reserves the right to cancel any order placed in violation of the applicable conditions of an Ankorstore Offer.

The conditions applicable to Offers are detailed in the Platform FAQs.

Ankorstore remains free to modify or discontinue any Ankorstore Offer at any time at its sole discretion, without giving rise to any compensation.

Any Ankorstore Offers from which the Retailer has benefited will, where applicable, be reflected in the Fees Invoice.

5.2. Brand Discounts

Brands may at any time offer the Retailer the Brand Discounts of their choice. They may be granted by the Brands either broadly to all Retailers or in a targeted manner to certain specific Retailers. The Brands alone decide the thresholds, conditions for granting, and duration of these Brand Discounts (seasonal discounts, loyalty, participation in a commercial event, etc.).

These Brand Discounts may or may not be combined with Ankorstore Offers. The applicable conditions will, where appropriate, be detailed in the FAQ.

Any Brand Discounts granted to the Retailer will, where appropriate, be reflected in the Order Invoice issued in the name and on behalf of the relevant Brand.

6. Payment Terms and Methods

6.1. Payment Methods and Security

Orders may be paid in several currencies using various payment methods at the Retailer’s choice (bank transfer, credit card, PayPal, etc.). The availability of certain payment methods may be limited to certain Countries and may change at any time. The payment methods available will in any event be presented to the Retailer when placing the order.

Payments are executed under the responsibility of the PSP in accordance with applicable regulations, ensuring secure transactions under the PCI-DSS standard. Consequently, Ankorstore never has access to the banking details entered by the Retailer when paying for their order or paying for Services.

6.2. Payment of the Order: Immediate or Deferred

The amount owed by the Retailer for the order is paid either immediately or at the end of the agreed term when the Retailer is eligible and has selected this option.

The Retailer may make payment by credit card, bank transfer, PayPal, or by any other method presented as available at the time the order is confirmed.

6.3. Payment of Deferred Payment Fees

When the eligible Retailer has chosen the deferred payment option, the associated Deferred Payment Fees are paid at maturity, concurrently with payment of the order, directly to the Payment Partner.

Payment may be made by bank transfer, SEPA direct debit, or any other method presented as available where applicable.

6.4. Payment for Services: Ankorstore+

Payment for the Ankorstore+ subscription is made by credit card, through the Payment Service Provider, in accordance with the applicable conditions.

6.5. Default or Late Payment

Late-payment interest

In the event of non-payment on the due date or rejection of the SEPA direct debit for insufficient funds, late-payment interest shall be due automatically, without prior formal notice, under the following conditions:

  • Applicable rate: the rate of the European Central Bank’s main refinancing operations (ECB key rate) in force on the first day of the calendar half-year during which the interest began to accrue, plus 10 percentage points,

  • Start date: the day following the due date of the unpaid Invoice,

  • Duration: until full payment of the amounts due, principal, interest and accessories.

Fixed collection fee

In addition to late-payment interest, the Retailer shall automatically owe a fixed collection fee of forty euros (€40) per unpaid Invoice. Where the recovery costs incurred by Ankorstore exceed this fixed fee, Ankorstore reserves the right to claim additional compensation upon presentation of supporting documents.

Protective measures and sanctions

In the event of any payment incident, Ankorstore reserves the right, without prior notice and without prejudice to any other rights and actions, to take any appropriate measure to preserve its rights and in particular:

  • Suspend performance of all or part of the Services subscribed by the Retailer;

  • Suspend or close the Retailer’s Account.

These measures may be cumulative and are without prejudice to Ankorstore’s right to undertake any amicable or judicial recovery action for sums owed.

7.Deferred Payment and Assignment of Receivable to the Payment Partner

Ankorstore allows the eligible Retailer, through the Payment Partner, to benefit from deferred payment of their orders while guaranteeing Brands payment upon Confirmation of Receipt. This service is based on the assignment to the Payment Partner of the receivable held by the Brands for each relevant order.

Access to deferred payment is reserved for the eligible Retailer only. Eligibility is determined in advance and at the sole discretion of its Payment Partner, Aria. The eligible Retailer can at any time consult on their Account the amount remaining available to finance future orders.

The assignment of receivable is expressly notified to the Retailer by mention on the Order Invoice and by any other appropriate means when the order is confirmed. It automatically takes effect on the date of Confirmation of Receipt.

The Retailer is therefore informed that, in this context, the Brand reserves the right to assign the receivable it holds against the Retailer to the Payment Partner, Aria, or to any securitization vehicle. Consequently, the Retailer will be required to pay the amount of the Order Invoice and the Fees Invoice on the due date, in accordance with the payment instructions communicated to them. The Payment Partner, Aria, acting in its own name or, where applicable, on behalf of the securitization vehicle, will be responsible for recovering the assigned receivable.

8. Order Delivery

8.1. Flat Shipping Fees

Flat Shipping Fees will be charged to the Retailer for any order below the Brands’ Free Shipping Threshold. These Flat Shipping Fees will in any event be reflected in the Order Invoice.

An eligible Retailer who has subscribed to Ankorstore+ will not be liable for such Flat Shipping Fees, in accordance with the applicable conditions. This exemption will, where appropriate, be reflected in the Fees Invoice.

8.2. Shipment of Orders

To combat fraud, orders will be shipped only to the address provided by the Retailer on the Platform. No change of delivery address may take place without Ankorstore’s prior consent. Failing which, Ankorstore reserves the right to cancel the order and take any applicable measure against the Retailer as well as the Brand.

Orders are shipped, at the Brand’s choice, by Ankorstore’s partner carriers or by the Brand’s own carriers.

In the latter case, the Retailer is informed that Ankorstore has no visibility over the shipping status. It is then the Retailer’s responsibility to contact the Brand. In case of a delivery issue, Ankorstore will use best efforts to obtain the necessary information from the Brand and/or the relevant carrier, but has no obligation to intervene in this respect.

In any case, it is the Retailer's responsibility to ensure they are aware of any conditions and restrictions applicable to the delivery of the Products ordered (e.g., shipping days, delivery time slots, etc.) and to ensure their availability to receive them under conditions compatible with their storage requirements. Where applicable, any absence or delay in delivery that could compromise the quality or proper storage of the Products may be attributed to them.

8.3. Confirmation of Receipt of the Order and Incidents

Upon receipt of the order, the Retailer must check the integrity of the Products received and the quantity, and Confirm Receipt as soon as possible on their Account. If, upon expiry of a period of six (6) days following receipt of the order, the Retailer has neither contacted Customer Support nor Confirmed Receipt of the order, it will be automatically Confirmed by Ankorstore.

Confirmation of Receipt of the order constitutes a waiver by the Retailer of any recourse regarding the relevant order. No claim after Confirmation of Receipt will be accepted by Ankorstore.

The Retailer acknowledges and accepts that the admissibility of any claim relating to the delivery of Products may be subject to certain conditions determined by the carriers concerned (detailed description, type of photos, filing of reservations, timing of the claim, etc.). Where applicable, these conditions are detailed in the FAQ, and it is the Retailer's responsibility to review them in advance.

8.4. Products Subject to Specific Regulations and Customs Operations

The Retailer may be subject to a number of obligations depending on the nature of the Products and the chosen delivery arrangements, whether for an intra-Community acquisition or an import. The Retailer is expected to possess all required documentation and necessary data including: the Harmonized System customs code, non-preferential origin, the invoice necessary for customs clearance, and any other document related to the application of any specific regulation applicable to the Products.

9. Customer Support and Returns

Ankorstore provides the Retailer and the Brands with a Customer Support service that facilitates the resolution of any reported incidents, acting as an intermediary between the parties.

Based on the supporting documents provided, Ankorstore may make certain decisions regarding the order (correction, cancellation or forced Confirmation of Receipt) that may impact its amount. The Retailer grants Ankorstore authority to intervene accordingly on orders, it being specified that Ankorstore will use best efforts to collect the parties’ comments beforehand.

The intervention of Customer Service does not constitute any acknowledgment by Ankorstore of any liability regarding the quality of the Products, nor does it substitute for the Brand in its obligations as a seller.

As Ankorstore is reserved for professionals only, the Retailer has no right of withdrawal. No Product returns can therefore be organized by Ankorstore under any circumstances. Only the Brands may, if they wish, agree to organize a return, at their expense or at the Retailer’s expense, without any obligation of intervention or coverage by Ankorstore.

10. Invoicing

10.1. Invoicing of Orders

Ankorstore acts exclusively as an intermediary between the Retailer and the Brands and never purchases or resells Products. Consequently, orders are concluded directly between the Retailer, as buyer, and the Brands, as sellers.

Once an order is accepted by a Brand, a pro forma Order Invoice is automatically generated by the Platform and made available in the Retailer’s Account for information purposes. Following Confirmation of Receipt, Ankorstore automatically issues the final version of the Order Invoice, taking into account any adjustments made (quantity changes, partial cancellation, etc.).

The Order Invoice states, per Brand, the following:

  • The unit and total price of the Products ordered;

  • Any Flat Shipping Fees charged to the Retailer;

  • Any Réductions granted by the Brand;

  • The VAT applicable under current legislation;

  • Any other mandatory legal mention.

The Platform issues one Order Invoice per Brand. In the case of a multi-Brand basket, the Retailer will receive as many Factures de Commande as Brands from which they have ordered.

10.2. Invoicing of Ankorstore Fees

Once the order is accepted by a Brand, an invoice summarizing the fees charged by Ankorstore to the Retailer is automatically generated as a proforma and made available in the Retailer’s Account for information purposes. Following Confirmation of Receipt of the entire order (in the case of a multi-Brand order), the final version of the Fees Invoice is issued, taking into account any adjustments made to the order amount.

Where applicable, the Fees Invoice reflects the fees borne by Ankorstore or owed by the Retailer to Ankorstore for each order. It may state, for example:

  • Deferred Payment Fees charged (subject to eligibility)

  • Ankorstore Offer(s)

  • Ankorstore+ benefits.

10.3. Invoicing of Services: Ankorstore+

Where the Retailer has subscribed to the ancillary Ankorstore+ Service, the Subscription Invoice will be issued monthly by the Payment Service Provider on behalf of Ankorstore on the subscription anniversary date, in accordance with the applicable conditions.

10.4. Availability of Invoices

All Fees Invoices and Order Invoices issued for orders are made available in the Retailer’s Account.

Order Invoices are sent monthly to the Retailer at the email address provided. They are also accessible at any time via the dedicated Ankorstore+ tab in the Account, through the Payment Service Provider interface.

The Retailer may download a summary extract of all orders and related payments to facilitate reconciliation of their accounting. It is the Retailer’s responsibility to regularly download and retain all their Invoices and summary extracts. Ankorstore does not guarantee the availability of these documents on the Platform beyond a reasonable period and disclaims any liability in the event of loss or unavailability of these documents.

11. Ankorstore Services

Ankorstore offers the Retailer several additional Services in connection with their use of the Platform:

The Ankorstore+ service is subject to specific conditions available in the Platform FAQs.

Ankorstore also provides the Retailer with an internal Messaging system enabling them to communicate directly with Brands via their Account. Use of this Messaging is subject to compliance with the ToU. The Retailer undertakes to behave respectfully and fairly towards their counterparts, and acknowledges that its primary purpose is to exchange regarding orders placed on the Platform. The Retailer is informed and agrees that the content of exchanges via the Messaging may be reviewed by Ankorstore, notably in the context of combating unsolicited content (spam), unlawful or inappropriate content, or in the event of an alleged violation of the ToU.

12. Brand Ratings

Ankorstore enables the Retailer to share their purchasing experience by posting reviews of Brands and their Products following their order.

Ankorstore exercises no prior control over the content of such reviews, which are published under the sole responsibility of the Retailer.

Nevertheless, in the event that inappropriate, unlawful, or manifestly erroneous content is reported, Ankorstore will endeavor to review the situation and take appropriate measures as soon as possible where necessary.

13. Transparency of Platform Search Results

Products are displayed to the Retailer randomly by the Platform. However, the following criteria may influence the order of display:

  • Quality of the product page (exact term match vs. synonyms)

  • Brands and Products previously viewed/purchased by the Retailer (or by Retailers with a similar activity)

  • Brand performance (response rate on Messaging, quality of ratings received, order acceptance times, delivery times, etc.)

  • Sponsored Products (a service billed to Brands; the Products concerned are visibly identified)

Products or Brands may also be randomly suggested to the Retailer. These recommendations are based on the browsing history of pages viewed by the Retailer or previously purchased Products.

14. Retailer Obligations and Warranties

The Retailer warrants to Ankorstore that they will use the Platform in good faith and fairly, in compliance with the ToU and all documents forming an integral part hereof. The Retailer undertakes to create an Account in their own name only and to provide truthful, accurate, complete, and up-to-date information enabling Ankorstore to meet its compliance obligations, notably in terms of verification and know-your-customer (KYC).

15. Personal Data

Each Party is responsible, for its own part, for compliance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (GDPR) and any other applicable regulations on the protection of Personal Data.

In connection with making the Platform and Services available, Ankorstore processes Personal Data of Brands, Retailers, and visitors. This processing is carried out in accordance with Ankorstore’s Privacy Policy, accessible on the Platform and forming an integral part of the ToU.

16. Fraud – Unlawful Conduct

In the event of proven fraud, violation of applicable regulations, or a request from a competent authority (administrative, judicial, tax, customs, etc.), Ankorstore reserves the right to provide all necessary information to the relevant authorities and to cooperate fully with them for the prevention, detection, and prosecution of offenses, without prejudice to any other remedies or actions available to Ankorstore.

In the event of suspected fraud or violation of applicable regulations, Ankorstore may immediately suspend, on a preventive and protective basis, the Retailer’s Account for the time needed to carry out the necessary verifications. In the event of proven fraud, Ankorstore reserves the right to close the Account without incurring any liability.

17. Prohibited Uses of the Platform

Without prejudice to the other provisions of the ToU, the Retailer shall refrain from adopting any of the following behaviors. Any breach of these prohibitions may result in suspension or closure of the Account, without prejudice to any damages.

17.1. Accounts and Identity

  • Create an Account in the name or on behalf of a third party, whether another Brand or a Retailer or any other natural or legal person, or create an Account under a false identity

  • Hold multiple Retailer Accounts without Ankorstore’s prior express authorization

  • Impersonate another person in any way

  • Suggest or imply that their statements, comments, or reviews are approved, validated, or recommended by Ankorstore

  • Use the Platform to send or transmit any Content likely to harm Ankorstore, its reputation or image, in any way whatsoever

17.2. Circumvention of Rules, Security/Fraud Controls

  • Circumvent, attempt to circumvent, or encourage third parties to circumvent identity verification, KYC and anti-fraud processes implemented by Ankorstore or its partners

  • Circumvent, attempt to circumvent, or encourage third parties to circumvent Services subject to remuneration on the Platform, notably to avoid paying fees due to Ankorstore

  • Obtain or attempt to obtain delivery of one or more Products without financial consideration

  • Circumvent or attempt to circumvent the conditions applicable to Offers and/or Discounts

  • Circumvent or attempt to circumvent eligibility conditions applicable on the Platform, notably by providing false information

  • Pay directly for Products on behalf of or for the account of a third party, in whole or in part, without Ankorstore’s prior authorization

  • Do anything likely to engage Ankorstore’s liability or jeopardize any part of its relationships with its service providers and partners (e.g., Internet service providers, payment, financing, storage, logistics providers, etc.)

  • Violate requirements, procedures, policies or regulations relating to networks connected to the Platform, the Services or Ankorstore’s partners

17.3. Client Poaching – Unfair Conduct

  • Divert, or attempt to divert, some of the Brands and/or Retailers off the Platform

  • Encourage Retailers not to buy or to stop buying on the Platform

  • Do anything likely to damage Ankorstore’s image and/or reputation

  • Use the Platform for any act likely to constitute unfair competition or parasitic practices against third parties

17.4. Content and Regulatory Compliance

  • Publish, distribute, transmit or make available unlawful or inappropriate Contents, or contrary to public decency, including but not limited to shocking, obscene, threatening, abusive, violent, coarse, racist, insulting, defamatory, slanderous, denigrating, deceptive, discriminatory, harassing content, pornographic or child-pornographic content, content praising crimes against humanity, inciting racial, religious or ethnic hatred, violence or terrorism, infringing human dignity, private life, or any other fundamental right, or more generally contrary to applicable laws and regulations

  • Publish or distribute, transmit or make available Contents in violation of intellectual property rights, image rights, privacy rights, or any other third-party rights

  • Do any act or adopt any conduct likely to infringe in any way the rights of third parties, applicable laws and regulations, or the ToU

17.5. IT Security and Data

  • Transmit a computer virus, worm, Trojan horse, logic bomb or any other malicious or harmful file, program or code intended to damage, interrupt, suspend, destroy and/or limit the functionality of any computer or telecommunications equipment

  • Damage or attempt to damage any computer system, intercept or attempt to clandestinely intercept any data or personal information or breach the security of systems and networks

  • Access, use or attempt to use another member’s Account, credentials and/or password or impersonate another member

  • Attempt to access without authorization any part of the Services or the Platform

  • Use deep data mining tools, robots or any similar data collection and extraction tools relating to the Platform

  • Limit, suspend or prevent any person from using or accessing the Platform and/or the Services or interrupt their access, including but not limited to acting in any way to disrupt real-time exchanges of Platform users

  • Hinder the operation of the Platform and/or the Services, servers or network connections to the Platform and/or the Services

  • Request or otherwise attempt to collect, obtain or store personal information, passwords or any other type of information relating to Platform users

  • Engage in commercial or advertising activities of any kind (including sending unsolicited promotional messages, contests, lotteries, exchanges)

18. Platform Accessibility and Availability

Ankorstore provides the Retailer with the Platform and Services under an obligation of means. Ankorstore endeavors to ensure the availability, accessibility and proper functioning of the Platform and Services, without being able to guarantee continuous, uninterrupted and error-free availability.

Ankorstore does not guarantee that the Platform and Services will be permanently available, without interruption or malfunction. The Platform may be subject to temporary interruptions, in particular for maintenance, updates, bug fixes, technical failures or for any other cause beyond Ankorstore’s control.

18.1. Maintenance and Updates

Ankorstore reserves the right at any time to carry out maintenance, updates, modifications or improvements to the Platform and Services, which may result in a temporary interruption of their availability. As far as possible, Ankorstore will endeavor to inform the Retailer in advance of scheduled interruptions and to perform them outside peak hours.

18.2. Platform Evolution

Ankorstore reserves the right to evolve, modify, add or remove features of the Platform and Services at any time, to improve operation, security or user experience. Such changes may be made without notice, unless they are likely to have a significant impact on the Retailer’s use of the Platform.

18.3. Disclaimer of Warranties

The Platform and Services are provided “as is” and “as available,” without any warranty of any kind, express or implied, particularly as to their fitness for a particular purpose, reliability, continuous availability or freedom from errors.

19. Termination – Account Closure

19.1. Termination at the Retailer’s Initiative

The Retailer who wishes to close their Account and terminate the ToU is free to do so at any time, without having to provide any reason, by submitting a request to Customer Support via the contact form available on the Platform.

19.2. Termination at Ankorstore’s Initiative

Without prejudice to any other rights and remedies available to it, Ankorstore reserves the right to terminate the ToU at any time and close the Retailer’s Account in the event of the Retailer’s breach of any of their contractual or legal obligations.

In the event of a serious or repeated breach by the Retailer, such termination may be pronounced with immediate effect, without prior notice or formal notice.

19.3. Effects of Termination

Upon termination, whatever the cause, the Retailer will no longer have access to:

  • Their Account

  • Associated Contents

  • Their order history, where applicable.

Except in the case of termination for fault at Ankorstore’s initiative, effective closure of the Account cannot occur until all ongoing orders have been finalized (Confirmation of Receipt) and all amounts owed by the Retailer have been paid.

All provisions of these ToU which by their nature or purpose are intended to survive termination (notably warranties, liability and indemnification provisions and governing law and jurisdiction clause) shall remain in force for the applicable period.

20. Liability

Each Party is liable for the harmful consequences resulting from performance or non-performance of the obligations imposed on it by the ToU, within the limits defined below.

Ankorstore’s liability cannot be incurred with regard to:

  • Products, Contents, proper performance of orders placed by the Retailer, and in particular the compliance of their Products with applicable regulations (safety standards, sanitary standards, labeling, etc.);

  • Compliance with customs and tax regulations applicable to Products and transactions (customs duties, VAT, excise duties, etc.);

  • Compliance with obligations relating to circular economy and extended producer responsibility (AGEC law, LUCID registration, membership of eco-organizations, etc.);

  • Any other legal or regulatory obligation arising from the activity of the Brands or the performance of orders.

All of the above fall exclusively within the responsibility of the Brands.

Ankorstore is only bound by an obligation of means for making the Platform and Services available. Ankorstore endeavors to ensure the availability and proper functioning of the Platform, without being able to guarantee continuous, uninterrupted availability.

As a hosting provider of Contents published by the Brands within the meaning of applicable regulations, Ankorstore assumes no responsibility as to the content, accuracy, lawfulness or compliance of such Contents.

Ankorstore shall not be liable:

  • For damages resulting from use of or inability to use all or part of the Platform or Services, for any reason whatsoever (maintenance, breakdown, interruption, etc.)

  • For consequences related to the Internet network (interruptions, slowdowns, viruses, intrusions, etc.) or to the Retailer’s information system (incompatibility, technical failure, etc.);

  • For acts, omissions or breaches by Brands, the Retailer, third-party providers or any other user of the Platform;

  • Or for any damage resulting from a breach by the Retailer or Brands of their own obligations.

In any event, Ankorstore’s liability to the Retailer, in the event of a breach of any of its obligations, for any cause and under any circumstances, shall not exceed the higher of the following amounts:

  • The total amount of the relevant Order Invoice; or

  • Five hundred euros (€500).

Except in cases of gross negligence or willful misconduct, Ankorstore shall not be liable for indirect damages suffered by the Retailer, including, without limitation, any loss of profit, revenue, earnings, anticipated savings, clientele, reputation or data (loss/corruption).

Ankorstore provides no warranty of any kind to the Retailer regarding the Products, their compliance, availability or suitability for the Retailer’s needs. Brands are solely responsible for the Products they offer for sale on the Platform, the Contents and any warranty information they display on the Platform and within their Store, where applicable, as well as for any information or documents they must provide to the Retailer in connection with the sale.

20.1. Force Majeure

Neither Party shall be liable in the event of non-performance or late performance of its obligations caused by an event of force majeure as defined by French courts and tribunals. If the event lasts more than thirty (30) days, each Party may terminate the ToU without compensation.

21. Insurance

The Retailer warrants that it has taken out with a sound and reputable insurance company a civil and professional liability insurance policy. This policy must cover the liability they may incur, on any grounds, for any damages of any kind they may cause in performing the ToU and using the Platform. The Retailer must provide proof thereof upon Ankorstore’s first request.

22. Evidence Agreement

The Parties acknowledge that the production by Ankorstore of records on its own servers, as well as those of its subcontractors, logs of connections and any documents and emails exchanged through the Platform and stored on said servers, shall constitute evidence between the Parties.

23. Subcontracting

Ankorstore is entitled to subcontract all or part of its obligations to any third-party subcontractor of its choice and remains responsible for the acts and omissions of such subcontractors.

The PSP and the Payment Partner are independent service providers of Ankorstore and do not act as subcontractors. Ankorstore shall therefore not be held liable to the Retailer for the acts or omissions of such providers.

24. General

24.1. Independence of the Parties

The Parties are independent parties, each acting in its own name and on its own behalf. Unless expressly provided otherwise, the ToU shall not be interpreted as making one Party the agent or representative of the other, nor as constituting a partnership or joint venture; the affectio societatis between the Parties as well as any joint and several liability towards third parties or between the Parties are expressly excluded. Accordingly, each Party undertakes not to do anything that may mislead a third party in this respect, nor to make any commitments or offer any guarantee on behalf of the other Parties, unless expressly provided otherwise.

24.2. Assignment

The Retailer may not assign or transfer its obligations under the ToU without Ankorstore’s prior express consent.

Ankorstore remains free to assign or transfer to any third party of its choice (including within the framework of a reorganization, merger, total or partial asset transfer) any of its rights and/or obligations under the ToU, without notice and at its sole discretion.

24.3. Headings

In the event of difficulty in interpreting any of the headings appearing at the beginning of the ToU provisions and any of said provisions, the headings shall be deemed non-existent.

24.4. Domicile Election

For the performance of all the ToU and their consequences, the Parties elect domicile at their respective registered offices. Any change of domicile by the Retailer must be notified to Ankorstore in order to be enforceable against it.

24.5. Severability

If any provision of the ToU is declared null and void or unenforceable by any court by a final decision, that provision will be deleted without resulting in the nullity of the whole ToU, the other provisions of which shall remain unchanged and continue to apply.

24.6. Waiver

Any tolerance, waiver or omission, regardless of duration and frequency, to invoke the existence or total or partial breach of any provision of the ToU shall not constitute a modification, deletion of said provision or a waiver of the right to invoke it.

24.7. Language

The ToU are drafted in French. Any translations that may be provided are for information purposes only. Only the French version shall prevail and be enforceable against Ankorstore.

25.Governing Law and Jurisdiction

The ToU are governed by French law to the exclusion of any other legislation.

ANY DISPUTE OR DIFFERENCE RELATING TO THE INTERPRETATION, PERFORMANCE, NON-PERFORMANCE OR TERMINATION OF THE ToU, OR MORE GENERALLY RELATING TO THE RELATIONSHIP BETWEEN ANKORSTORE AND THE RETAILER, SHALL BE SUBMITTED TO THE EXCLUSIVE JURISDICTION OF THE PARIS COMMERCIAL COURT, NOTWITHSTANDING MULTIPLE DEFENDANTS OR THIRD-PARTY CLAIMS, INCLUDING IN SUMMARY OR EMERGENCY PROCEEDINGS.

Updated as of March 2026