General Terms and Conditions of Sale Ankorstore Fulfilment

Last updated: July 23, 2026

Version as of April 1st 2026

Preamble

These General Terms and Conditions of Sale (hereinafter referred to as "T&Cs") are designed to govern the relationship between ANKORSTORE SAS, a simplified joint stock company with a share capital of €2175.40, registered under number 852 870 658 RCS Paris, whose registered office is located at 101 rue de Sèvres, 75006 Paris, and any Brand member of the Ankorstore platform (hereinafter the "Client") wishing to benefit from the logistics services provided by Ankorstore under its Fulfilment offer (hereinafter "Ankorstore Fulfilment"). Ankorstore and the Client are also collectively referred to as the "Parties" or individually as the "Party." It is specified that the Platform's General Terms of Use accepted by the Client and governing the relationship between Ankorstore and the Client beyond the services specifically described in these T&Cs remain fully applicable.

By subscribing to the Ankorstore Fulfilment offer, the Client expressly and without reservation agrees to be bound by these T&Cs, which take precedence over any other document. The documents and annexes referenced in these T&Cs form an integral part thereof unless expressly stated otherwise. Ankorstore reserves the right to modify these T&Cs at any time; the current version is available on the website www.ankorstore.com : 📄 General Terms and Conditions of Sale Ankorstore Fulfilment; hence, the Client is requested to consult them regularly. However, in the event of substantial changes to these T&Cs, Ankorstore will notify the Client directly via email with a minimum notice period of 15 days. In case of disagreement, the Client remains free to terminate these T&Cs under the conditions specified in Article 9 below. Any Client domiciled outside France is informed that subscribing to the Ankorstore Fulfilment offer necessarily requires the Client to hold a French VAT number. This French VAT number will be used by Ankorstore for the invoicing of all services subscribed to by the Client via the said account. The Client is informed that any Order received through this Client account, regardless of destination, will necessarily have to be shipped through the Ankorstore Fulfilment offer.

1. Definitions

The following terms used in capital letters shall have the definition assigned to them below, unless otherwise stipulated in these T&Cs:

3PL: refers to the logistics service provider with which Ankorstore has contracted, responsible for executing the Services on behalf of Ankorstore. It is noted that Ankorstore reserves the freedom to use one or more 3PLs.

Client: refers to any Brand member of the Platform that has subscribed to the Ankorstore Fulfilment offer. Package: refers to all Products after Packing, as handed over to the Transport Partner for Delivery in package form to the Recipient. Collection: refers to the optional service whereby Ankorstore collects the Products via its Transport Partners for delivery to the FC. This additional service is charged to the Client in accordance with the schedule listed in Annex 2.

Order: refers to any purchase of Product made by a Recipient through the Platform. Third-Party Order: refers to any purchase of Product made through channels other than the Ankorstore Platform (e.g., B2C e-shop, other marketplaces, restocking own stores…). Third-Party Orders only involve Products as defined in these T&Cs.

Sell-By Date: for a Product with a Minimum Durability Date (MDD) or Best Before Date (BBD), refers to the date at which the Products are blocked in stock, deemed unsalable to Recipients. It's calculated by subtracting the Guaranteed Freshness Period from the MDD/BBD.

Guaranteed Freshness Period: refers to the minimum period, expressed in calendar days, guaranteed to the Recipient before reaching the MDD/BBD for an ordered Product. This period is ensured at the time of Order preparation and may be exceeded by a few days upon receipt by the Recipient, depending on transit time. This period is communicated by the Client for each Product at the time of collecting Master Data (see 4.1).

Recipient: refers to any retailer member of the Platform, final client of the Brands. Where applicable, in the case of a Third-Party Order, the Recipient may not be a Platform member or may be a consumer.

Personal Data: refers to all information related to an identified or identifiable natural person, directly or indirectly, particularly through identification, such as a name, identification number, or other data specifically related to that person.

Client's Personal Data: refers to Personal Data relating to the Client and/or the Client's employees, such as name, surname, postal address, phone number, email.

Recipient's Personal Data: refers to Personal Data related to the Recipient(s) of the Package(s), such as name, surname, postal address, phone number, email address.

Ankorstore Fulfilment Space: refers, within the personal space the Client accesses by logging into their account on the Platform, to the section through which the Client can request and monitor the performance of Services. This section is activated following the signature of these T&Cs by the Client and the retrieval of data necessary for the performance of Services. It is noted that functionalities of this space may evolve over time as part of the continuous improvement of the Platform.

Fulfilment Centre or FC: refers to the warehouse(s) where Services are performed by the 3PL. As of now, the FC is:

- GEODIS - ZI de la Remise, 146 route de Corbeil, 91090 Lisses, France.

Order Line: refers to all Products in an Order attached to a given reference (example: an order containing 20 Picking Units distributed across 4 references will consist of 4 Order Lines).

Delivery: refers to the operation of handing Packages to the Recipient, originating from an FC via a Transport Partner. Package(s) is(are) deemed "Delivered" upon confirmation by the Transport Partner of its proper handover to the Recipient. Brand: refers to any company holding a Platform account and offering Products for sale through it. Brands are "Clients" under these T&Cs.

Restocking Order: refers to the computerized declaration of Product stock shipment made by the Client from its Ankorstore Fulfilment Space. This declaration is mandatory before any stock shipment to an FC.

Packing: refers to the conditioning by the 3PL into one or more Packages or Pallets of the Products constituting an Order or Third-Party Order in view of their handover to a Transport Partner.

Pallet: refers to all Products after Packing, as handed over to the Transport Partner for Delivery in pallet form to the Recipient.

Picking: refers to the retrieval by the 3PL, within the Storage area of the FC, of the Product(s) constituting an Order or Third-Party Order.

Platform: refers to the marketplace developed and maintained by Ankorstore, available at the following address:www.ankorstore.com.

Order/Third-Party Order Preparation: refers to all Picking and Packing operations

Service: refers to Collection, Reception, Storage, Picking, Packing, Delivery, and/or any other logistic service provided within Ankorstore Fulfilment's offer.

Product: refers to any product offered for sale on the Platform and provided by the Client to be handled within Ankorstore Fulfilment's offer, pursuant to these T&Cs.

Reception: refers to handling Products by the 3PL ahead of other Service(s). Return: refers to the operation of receiving returned Product(s) as a result of a failed Delivery.

Storage: refers to storing Products in one or more areas within an FC.

Transport Partner: refers to the transporter(s) with whom Ankorstore has concluded a transport contract and who agree to carry out, on behalf of Ankorstore and benefits of its Clients, all or part of a transport operation performed under their own responsibility.

Picking Unitor Pack: refers to the smallest logistical unit sold on the Platform with dedicated physical packaging and specific EAN code; it corresponds to the unit picked at the warehouse.Examples:

  • candles sold in sets of 6, packaged by 6, with an EAN attached to the set of 6 = picking unit of 6

  • candle sold in a single unit, packaged individually, with a single unit EAN = picking unit of 1

For the same Product, distinct Picking Units must have distinct EANs.Example: in a box of 6 candles, the single candles must have an EAN distinct from the box of 6 candles

2. Product admission conditions

2.1. The following Products and/or categories of Products are excluded from the scope of the Services:

  • Products covered by national, European, or international regulations on dangerous substances (e.g., gases, weapons, ammunition, inflammable, radioactive, biological, toxic, or corrosive materials),

  • Products whose transport must comply with the obligations under the ADR agreement (Agreement for the transport of Dangerous Goods by Road),

  • Other types of Products listed below:

    • Products requiring controlled temperature or humidity (including fresh or frozen),

    • Precious jewelry, precious metals, gemstones or fine stones,

    • Money (coins, banknotes, checks, credit cards, meal vouchers…),

    • Art and collectibles objects, Animals, Furs, Plants,

    • Tobacco, cigarettes, and electronic cigarettes,

    • Products or substances that might react violently with water.

The Client undertakes not to include such Products in the stock sent to the FC.

2.2. The Client undertakes that customs and tax formalities concerning the Products covered by the Services have been fulfilled and ensures compliance with all specific national and European regulations that may apply (CITES, guarantee of precious metals, duty on excise goods). It is the Client's responsibility to ensure the required authorizations and statuses permitting shipment of Products to the FC and their sale and reception by Recipients have been obtained from the authorities. When sending Products subject to excise duties to the FC, the Client undertakes to produce any customs documents required by regulation and ensure the regular payment of excise duties. Neither Ankorstore nor the 3PL verify the regularity of the formalities required for commercialization. Ankorstore and the 3PL merely produce the required documentation for shipment of such Products to Recipients, but shall not bear liability towards the Client, Recipients, transporters, or authorities in case of non-compliance with the related regulations.

2.3. The Client must ensure that the Products and their packaging covered by the Services are not likely to harm the 3PL and/or its commercial partners' agents or damage objects, machinery, premises, buildings used by Ankorstore, the 3PL, and/or its commercial partners.

2.4. The physical packaging of the Products must correspond to the sales multiples offered on the Platform. Thus, if a Product is sold in multiples of 6 units, the Product must have physical packaging by sets of 6.

When Products are packaged individually, the Picking Unit will then be considered as the Product sold individually. The Picking Unit and its dimensions serve as the basis for calculating the Service charges based on the price schedule defined in Annex 2.

2.5. The Client must ensure that the volume of the Picking Units does not exceed the maximum acceptable dimension, which is: 96,000 cm³ (60x40x40 cm). The volume of a Product is defined as the product of its three dimensions. Exceptionally, Ankorstore may accept Products whose dimensions do not exceed the footprint of an EU pallet of 1.8 m in height, i.e., 120x80x180 cm.

2.6. The Client guarantees that the information provided about the Product is accurate, up-to-date, and complete.

2.7. Ankorstore reserves the right to refuse or discontinue any Service relating to any Product that does not comply entirely or partially with the conditions listed above. In such cases, Ankorstore's liability shall not be engaged for any reason.

2.8. Any Product presenting inherent defect or wear of its packaging, which the Recipient would inevitably refuse or return, will be declined by the 3PL and returned to the Client. Any return of these Products shall be entirely at the Client's expense.

2.9. The Client authorizes Ankorstore to allow unrestricted access to the Products by any competent authority upon request.

2.10. Any additional processing costs that could arise from the non-conformity of Products received by the 3PL will be charged to the Client beyond the Services, as per the prices indicated in the price schedule shown in Annex 2.

3. Client Guarantees

3.1. The Client guarantees that they are the owner of the Product and possess all rights relating to making the Product available. Specifically, the Client declares compliance with legislation concerning all intellectual property rights (i.e. industrial, literary, and artistic) associated with the Products and ensures that the Products and each of their components, documentation, accessories covered by the Services do not constitute or potentially constitute any infringement of intellectual, artistic, industrial, or other properties, violation of rights, or contravention of laws and regulations.

Thus, the Client guarantees to indemnify Ankorstore against any claim or action from any entity or individual claiming to assert certain rights over any part of the Products. The Client agrees to compensate Ankorstore in the event of such claims or actions from third parties and bear all resulting consequences, including financial implications.