Proof of Delivery Requests

Last updated: July 21, 2026

Why is POD important for Ankorstore ? 

Ensuring a seamless and secure payment experience is at the heart of our mission at Ankorstore. To maintain this commitment for both brands and retailers, we may reach out to brands in order to request proof of delivery for past orders.

When do we require POD ?

We are sometimes in a position when we require proof that a delivery has taken place. This can happen when payment terms have been granted to a retailer. That’s why we may request POD several months after the delivery has occurred.

What should be included in the POD ? 

Your POD should contain the following:

  • The address provided by Ankorstore. Please confirm with your carrier that this address cannot be altered by the retailer. As outlined comprehensively in our T&Cs and in the “Manage your shipments” article :

  • The address must include the street name, street number, postal code, and city.

  • Orders must be shipped exclusively to the address provided by Ankorstore.

  • Any requests to change the delivery address should be declined, regardless of the reason.

  • Signature of the recipient

  • The name of the beneficiary

  • Date and time of delivery

What should be done if the order is delivered by hand?

If your order is delivered by hand, the recipient must sign the order invoice upon delivery. This signed invoice should be retained as proof of delivery.

What doesn’t count as POD?

The following do not qualify as valid POD:

  • Screenshots of tracking pages.

  • Shipping invoices without a customer signature.

  • Images of delivery

How to obtain POD ?

You can access POD through:

  • Your account with the logistics partner.

  • Emailing your logistics partner's customer support, particularly for older orders.

How can brands provide us with POD ? 

We request POD via email and kindly ask that it be sent within a maximum of one week in response to our correspondence.

What happens if a brand fails to provide POD ? 

As outlined in clause 6.4 of our Terms and Conditions : 

  • We reserve the right to take appropriate actions if POD is not provided or if it does not meet our requirements.

  • Failure to provide sufficient POD may result in actions such as the suspension of payments, recovery of the order amount, and potential suspension or closure of the account.