Cross-border orders

What is it the EORI Number ? The Economic Operators Registration and Identification (EORI) number is used as an identification number in all customs procedures and it helps the customs authorities to identify you as the importer of the goods. The EORI number is essential to process most packages through customs and without it your order may not be cleared and it may be returned to the sender. An EORI number is mandatory for placing cross-border orders on Ankorstore. In case you place an order that crosses the border of the EU or the UK, you will be prompted to enter it on our platform to ensure your shipment meets legal requirements. Upon receipt of your EORI number, please add it in the 'Settings' page of your Ankorstore account.

The EORI number is assigned to your business and, once obtained, it does not expire and does not need to be renewed. It will help you import goods through Ankorstore, however, it is a legal requirement for trading that is outside of our control. 

How to apply for an EORI number?  In the EU, you can request an EORI number from the customs authorities of the EU country where your business is established. You can find more information here. In the UK, you can apply for an EORI number by filling out an application here. The application is free and usually takes a few minutes to complete. Please find more information here. Depending on where you are located, you will find the information applicable to the local request requirements below - click on the name of the country you are interested in to redirect to the local administration website to seek information about the application process. In the bracket we provide an estimated average time of request processing per country - please note that those times only act as an estimation to help manage your expectations. They are outside of our control and can be subject to change based on many factors, including your specific situation:

- Austria (10 days)
- Belgium (2 days)
- Bulgaria (3 days)
- Croatia (30 days)
- Cyprus (5 days)
- Denmark (14 days)
- Estonia (2 days)
- Finland (2 days)
- France (2 days)
- Germany (21 days)
- Greece (5 days)
- Hungary - your VPID number is your EORI number. In case you are required to apply for a VPID number, we strongly recommend contacting your tax office for further information - please search for EORI-/VPID-ügyfél-azonosító szám kiadása on the provided website. 
- Ireland (1 day)
- Italy (1 day)
- Latvia (5 days)
- Lithuania (5 days)
- Luxembourg (2 days)
- Malta (1 day)
- The Netherlands (1 day)
- Poland (2 days)
- Portugal (1 day)
- Romania (2 days)
- Slovakia (1 day)
- Slovenia (1 day)
- Spain (5 days if you have a tax number, 10 days+ if you do not)
- Sweden (5 days)
- Switzerland - UID number is required 
- United Kingdom (1 day)

Retailers on Ankorstore are responsible for the regulatory compliance of the products they import into their countries. Please note that Ankorstore bears no responsibility for any additional taxes, duties, clearance and compliance processes, or brokerage applicable as a result of importation.

Products imported into the EU or the UK are subject to customs review at the port of entry and may be subject to duties and taxes. 
When exporting or importing products, customs fees and taxes are charged. 

Ankorstore follows the 'Delivery Duty Unpaid (DDU) system', which means that duty fees are payable by the retailer on delivery of the products. Duty fees aren't applicable on all international orders but where they do apply, they are in addition to the price shown at checkout.

 There are three types of fees that can be charged for international deliveries:

• Import VAT

• Duty fees (custom or excise)

• Other fees such as brokerage fees, border fees or disbursements fees  

Duty fees are based on the price paid for the goods including postage, packaging and insurance. If the value of your order (that means the value of the goods, not the price of the order) is worth less than £135 GBP (or 150€) you will not be charged any custom duties, however you are still likely to be charged import VAT.

You can learn more about Import VAT and how to claim it back here.  
You can learn more about Duty fees here.

Checks at the border, although not frequent, can happen and this may impact the delivery time.

Products imported into the EU or the UK are subject to customs review at the port of entry and may be subject to duties and taxes. 
When exporting or importing products, customs fees and taxes are charged. 

Ankorstore follows the 'Delivery Duty Unpaid (DDU) system', which means that duty fees are payable by the retailer on delivery of the products. Duty fees aren't applicable on all international orders but where they do apply, they are in addition to the price shown at checkout.

 There are three types of fees that can be charged for international deliveries:

• Import VAT

• Duty fees (custom or excise)

• Other fees such as brokerage fees, border fees or disbursements fees  

Duty fees are based on the price paid for the goods including postage, packaging and insurance. If the value of your order is worth less than £135 GBP (or 150€) you will not be charged any custom duties, however you are still likely to be charged import VAT.

Please note that the VAT is not applicable on shipments to Switzerland as long as the retailer provides their VAT number. Without a VAT number, we cannot verify this exclusion and must therefore apply it. 

In addition, customs fees and other charges that may be associated with the customs processing, even if sent through our partner carriers, are at the expense of the retailer. 

If your shop is located in Switzerland, the VAT format must be entered strictly as per the below example, depending on the language of your shop :

• In French : CHE-111.111.111 TVA

• In German : CHE-111.111.111 MWST

• In Italien : CHE-111.111.111 IVA

Careful : Don't forget the "TVA", "MWST" or "IVA" at the end.

If the brand does not want to ship to this area, the brand can change the settings so that no orders will be received from Switzerland.