Cancellation Guideline

This article will explain everything you need to know about cancellations at Ankorstore.

Can a brand reject your order?

Yes, a brand can reject an order (exclusivity, stock, marketing, etc). If a brand rejects an order, you will be refunded automatically.

Is it possible to cancel your order?

It is possible to cancel an order in progress under certain conditions.

First, we invite you to check the status of your order: 📄 Tracking your order Journey

If the status of my order is: 

"Waiting for validation" or "Waiting for brand approval":

We invite you to contact our customer service (preferably by phone/chat). Our teams will get back to you later to confirm the cancellation of your order.

“Order in preparation", this means that the brand has taken your order into account and is preparing it. 

If you still wish to cancel your order, we invite you to contact our customer service (preferably by phone/chat). Our teams will get back to you later to confirm the cancellation of your order.

"Order awaiting receipt", this means that your order has been shipped. 

In this case, if you still wish to cancel your order, you can exceptionally refuse it upon receipt. It will be returned to the sender and we will be able to cancel it once the brand has confirmed its good reception.

We also invite you to contact the brand via the Ankorstore messaging tool to inform them of your decision. 

In case the brand exceeds its shipping pledge, you can make a cancellation request directly on your account by clicking on the relevant order via the "Orders" tab. A claim will be sent directly to our customer service, who will get back to you on this subject as soon as possible.  

Order canceled after verification by the Ankorstore finance team

Our Finance Team verifies your business documents at the time you are contacted to complete the verification process. If the documents and information provided are not compliant with our guidelines of the article your order may be canceled.