How to split an order : managing orders with limited stock

Transform stock shortages from challenges into opportunities with our split orders feature. Instead of reducing quantities or canceling orders, you can now maintain your full order value by shipping available products immediately and creating a backorder for the rest. This approach not only secures your sales but also enhances retailer satisfaction through faster partial deliveries. The process is straightforward: divide your existing order into two, specify the quantities for each shipment, and manage both immediate and future deliveries efficiently through your dashboard.

How to split an order?

Step 1 : Select the order to split in  the “Orders” section

Log in to your account and navigate to the "Orders" section.

In the order detail page of an order that you need to accept, you can now choose to click on the split order button. Ensure you review all items to determine which are ready for shipment.

Step 2 : Select the items and quantities which will be shipped later

Select the items and quantities that can’t be shipped according to your shipping pledge, and specify a new deadline to ship them later on once they’re available. 

Step 3 : Confirm and Finalize

Review your selections, confirm the split and the both orders will be automatically accepted. 

Both orders will be linked but independent in terms of shipping, invoicing, reception issues and payout.

Step 4 : Communicate with Retailer

The Retailer will be informed about the split by email and you will have the opportunity to also leave a direct message to the retailer through your back office Ankorstore. The email will include the expected delivery times for each part of their order.  

Step 5: Fulfil the orders

You can now dispatch your available products in the first place (according to your shipping lead time), and ship the remaining ones when you are ready (according to the new deadline you’ve set).  For each part of the original order, the shipping methods are selected independently, which can for example be used to ship part of the order using Ankorlogistics Fulfilment and the rest using your own carrier or Ankorlogisitics Shipping (depending on your location and the available shipping method available).

Q&A 

How do split orders benefit my brand?

It helps secure your sales by accepting to ship all products rather than reducing ordered quantities when stock is low, enables faster delivery of available products, thus improving customer satisfaction and potentially increasing reorders.

What costs are involved with split orders?

Typically, any additional shipping costs for backorders are covered by brands.

What if a customer wants to cancel a backorder?

Retailers can cancel their backorders if  if the new shipping time doesn't suit them a refund will be issued for these products.

You can split an order in 2 only once, you can't edit them afterward.