Tips for connecting with retailers who have items in the cart

Here's how to effectively handle communication with retailers outside your network:

How to see the open carts?

• From My Network, using the filter "Items in Cart". That will display the retailers from your network that have your items in their carts

• From Carts to Convert. This table show the retailers that are not in your network, with your items in their carts

What's the best way to make first contact?

Send a friendly welcome message through in-app messaging 

"Hello! I am [Name] from [Brand]. I saw that you liked my products. Can I help with anything?"

How should I present my brand?

Build trust by introducing the brand briefly.
Highlight your unique value:

• Product quality/story

• Consider suggesting complementary products

• Mention any relevant certifications (organic, made in France, …) or achievements

You can offer assistance with building a first order, as retailers may not know which products to order first to have a good representation of your brand in their shop. Our advice is to focus on building a relationship rather than pushing for immediate sales.

What incentives work best?

• Offer a personalized discount for their first order
  "Hello again, a [-%] discount is waiting for you if you’d like to discover my products! Don’t hesitate to reach out if you need any help or information!"

• Remind them about the free shipping covered by Ankorstore for retailers from International Zone 1 countries (Austria, Belgium, France, Germany, Italy, Netherlands, Spain, UK). Retailers from other countries need to pay shipping fees even on their first orders

Remember: These retailers have shown interest - be welcoming and supportive of their discovery journey. Keep communication professional but warm, and avoid being too pushy or sending multiple messages without a response.

Initial contact message in different languages

🇬🇧"Hello! I am [Name] from [Brand]. I saw that you liked my products. Can I help with anything? "

🇫🇷"Bonjour ! Je suis [Nom] de [Marque]. J'ai vu que vous vous intéressiez à nos produits. En quoi puis-je vous aider ? "

🇪🇸"¡Hola! Soy [Nombre] de [Marca]. Vi que te gustaron mis productos. ¿Puedo ayudarte en algo? "

🇮🇹"Ciao! Sono [Nome] di [Marca]. Ho visto che ti sono piaciuti i miei prodotti. Posso aiutarti? "

🇩🇪"Hallo! Ich bin [Name] von [Marke]. Ich habe gesehen, dass Ihnen meine Produkte gefallen haben. Kann ich Ihnen helfen?"

Personalised discount message in different languages

🇬🇧Hello again, a [-%] discount is waiting for you if you’d like to discover my products! Don’t hesitate to reach out if you need any help or information!

🇫🇷 Bonjour à nouveau, une réduction de [-%] vous attend si vous souhaitez découvrir mes produits ! N'hésitez pas à me contacter si vous avez besoin d'aide ou d'information !

🇪🇸¡Hola de nuevo, un descuento del [-%] te espera si quieres descubrir mis productos! ¡No dudes en contactarme si necesitas ayuda o información!

🇮🇹Ciao di nuovo, uno sconto del [-%] ti aspetta se vuoi scoprire i miei prodotti! Non esitare a contattarmi se hai bisogno di aiuto o informazioni!

🇩🇪Hallo nochmal, ein [-%] Rabatt wartet auf Sie, wenn Sie meine Produkte entdecken möchten! Zögern Sie nicht, mich zu kontaktieren, wenn Sie Hilfe oder Informationen benötigen!